General

  • How do I sign in if I can't remember my password?

    In the event of you forgetting your password, All need to do is to Go to the Sign In page. Click on the Forgot Password link. Provide your email address to request a new password and follow the procedure as directed.

  • How do I sign in if I can't remember my email?

    If you don't remember the email associated with your account, please call us.

  • How do I change the password on my account?

    After you sign in, click on the My Account Details link of the My Account page. Here, you have an option of changing your password.

  • Why didn't I get an email with my temporary password?

    If you can't find our email with your temporary password, please check if it's in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add sendmylenses.com to your Safe Senders or Trusted Sites list.

  • I made a mistake when ordering. What should I do?

    In that event, call our customer care ASAP and/or send us an email requesting for the modification of the order. If the order is still not shipped, we will arrange to ship your updated order.

  • How do I order if I don't have a copy of my prescription?

    You can find your brand name and prescription information on your contact lens boxes. See our Understanding your Contact Lens Prescription page to help you find your prescription on your contact lens box.

  • How do I order if I've never worn contact lenses before?

    If you've never worn contact lenses before, we recommend you visit a qualified Eye care or Contact lens practitioner to get a prescription. Every individual is different and an eye care practitioner will be able to advise you about which contact lenses may be most suitable for your eyes.


    Once you've been prescribed your contact lenses, we would be pleased to ship you your regular supplies of contact lenses.

  • Can I use my eye glasses/ spectacles prescription to order my contact lenses?

    In most cases, we can derive the contact lens prescriptions from the Spectacles/ Eyeglasses prescription. For this, you must indicate clearly that the prescription you are providing is a Spectacle/ Eyeglass prescription and it needs to be converted to the Contact lens prescription. We may need a day more for processing your order in such cases.

  • I'm unsure about how to enter my prescription online. Can I send it to you instead?

    Yes. You may email us a scanned copy of your prescription, along with your requirements and we can process it in your account for you. Alternately if you would like to place an order immediately, please call us.

  • I can't make out what's written on my prescription. Can you help?

    Just email or fax us a copy and we will try and best to understand it. If we can't, we're likely to ask you to go back to your eye care practitioner and get them to explain it.

  • What cities do you deliver to?

    We ship orders to most major cities in India which are well connected by courier or Speed post. We will soon start our International operations and will keep our site updated accordingly.

  • How long will it take for my order to arrive?

    Generally, you should normally receive your order within 3 to 7 working days from the date of placing your order, and it can be much faster than that. The time taken for delivery is mostly dependant on the complexity of your order and also the destination.

  • How much does delivery cost and how will my lenses be delivered?

    We offer FREE delivery for all orders worth Rs. 600/- or more. For orders below Rs 600/-, we charge a Shipping Fee which may vary according to the weight of items ordered and the packaging required. In these cases, you can see the Shipping Fee on the Shopping Cart page, once you've add all the items you're looking to buy.


    We ship all orders eligible for Free Shipping by reputed courier or by SpeedPost.

  • What payment options do you offer?

    We accept most major indian credit and debit cards as well as net banking option for every major bank in india.

  • Is my Credit/ Debit Card information safe?

    We take the security of your credit/ debit card very seriously. We use a secure payment gateway service from EBS (E Billing Solutions Ltd). EBS operates at the highest security standard in the payment card industry known as PCI DSS 1.1 Standard of Compliance. Furthermore:


    EBS uses Verisign-certified 128 bit SSL (Standard Sockets Layer) encryption technology to communicate with the banks involved. SSL technology locks all payment information (e.g., credit card number) in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.


    EBS uses Hackersafe-monitored security firewalls to safeguard customer information.

  • I want to order, but I don't have a credit card?

    Apart from credit cards, we also accept payments by DD (Demand Draft) or Cheque favouring M/s Aqua Optix, debit card, net banking and Itz Cash Cards. In case of payment through DD or cheque, the order will shipped only after its realization.


    Itz Cash Cards are prepaid cards that you can buy from most retail stores in your neighborhood. You can also call 1901-345-7575 (from MTNL or BSNL lines) for home delivery of Itz Cash Cards.

  • Does Aqua Optix sell branded contact lenses?

    Yes, we sell the exact same contact lenses you would buy from your optician or eye doctor, including major brands from manufacturers like Bausch & Lomb, Johnson & Johnson, Cibavision, Coopervision among others. We guarantee that all Contact lenses supplied by us are 100% authentic and are original packed.

  • What's the typical expiry of your contact lenses?

    Contact lenses typically have a 3-5 year shelf life. As we get our contact lenses from manufacturer-approved sources, the expiry of our products will be no different from what you would get from any other store. All the lenses shipped will very easily cover the tenure for which they are recommended.

  • What if I can't find my contact lenses on the website?

    You can email us our requirements and we shall get back to you soon with information and quotations of the products you desire. If you'd like to see something added to our catalogue, please tell us

  • How are you able to offer contact lenses at prices lower than Maximum Retail Price (MRP)?

    We have bulk purchase agreements with our resources which enable us to enjoy economies of scale. We have put systems in place to reduce our overheads. We also do not pass on the burden of High rentals for the expensive high street stores.

  • What are the Hours of Operation and Contact Information

    You can reach us by phone at 09599875306 from Tuesday to Sunday, 10am to 6pm. We are closed on national holidays. Our website remains operational 24 x7 all days of the year. To contact us by email, click here. We are committed to responding to email inquiries as quickly as possible. We respond to most emails within 24 hours.

Contact Lens FAQ

  • Can I wear soft contact lenses if I have astigmatism?

    Yes, you can wear a special type of soft contact lens called a toric lens which will correct your astigmatism. However, these lenses are typically more expensive and there are fewer types available than there are with regular (spherical) lenses. Some of the more popular disposable toric lenses include the Acuvue Oasys For Astigmatism , the Purevision Toric, the Frequency Toric and Soflens66 toric, SDDA ( Soflens Daily disposable for astigmatism)

  • Can I wear soft contact lenses if I need bifocals?

    Yes, there are a number of contact lenses designed for people who need bifocal (multifocal) correction. Some of the more popular disposable toric lenses include the Acuvue Bifocal , the B&L Soflens Multifocal.

  • Is a contact lens prescription different than a glasses prescription?

    Yes. When you order contact lenses, you must have a current contact lens prescription which specifies the power of the lenses, the size of the lens, the type and brand of lens. See also How to Read a Contact Lens Prescription.

  • If my 2 week disposable lenses are still comfortable and in good condition beyond 2 weeks, can I continue to wear the same pair?

    In order to maintain optimal eye health and comfort, it is important to adhere to the wearing schedule prescribed by your Eye care practitioner. The main advantage of wearing disposable lenses is that you are putting a fresh new pair of lenses in your eyes every 2-4 weeks.

  • If I only wear my 2 week disposable contacts part time, do I still have to replace them every 2 weeks?

    No, the 2 weeks refers to the actual amount of wearing time so they can last longer than 2 weeks if you are not wearing them full time. REMEMBER THAT YOU ALWAYS FOLLOW THE WEARING SCHDULE RECOMMENDED BY YOUR EYECARE PRACTITIONER.

  • Your website lists my lens as 2 week disposable, but my doctor says I can wear them for 4 weeks. Which is correct?

    The lens wearing schedules on our website are provided by contact lens manufacturers. However, Eye care practitioner may decide on a different wearing schedule (shorter or longer) for an individual patient based on wearing habits, lifestyle, cleaning methods etc. REMEMBER THAT YOU ALWAYS FOLLOW THE WEARING SCHDULE RECOMMENDED BY YOUR EYECARE PRACTITIONER.

  • What's the difference between rigid gas permeable (RGP) lenses and soft lenses?

    RGPs are smaller and made out of a harder, less pliable material than soft lenses which makes them less comfortable initially. RGPs correct some astigmatism whereas soft spherical lenses do not.

  • Can I swim with my contact lenses in?

    It is best if you don't because there are bacteria in the water that can adhere to your lenses and cause infections. If you do swim in your lenses, use daily disposable lenses and discard after swimming. You should also wear swimming goggles over them.

  • Why is it necessary for contact lens wearers to have regular eye exams even if their prescription hasn't changed?

    Regular eye exams are important not only to check your prescription but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be causing damage to your eyes without necessarily causing any obvious symptoms.

  • I wear contact lenses and in order for me to read, I have to wear reading glasses over them. Are there any other alternatives whereby I don't have to wear glasses at all?

    Yes, There is an advanced option of Multifocal or Bifocal Contact lenses. However,all types of prescriptions are not covered with them. These lenses work good for all day to day regular activities but may not perform under rigorous conditions like Reading small prints in a very dim light conditions etc. Another common option is called monovision where one eye is corrected for viewing distant objects and the other eye is corrected for reading and close work. Monovision is a good solution for some people, but not everybody can successfully adapt to the arrangement.

  • Do colored contact lenses work on dark eyes?

    Yes, they are called opaque contacts as opposed to enhancer tints which work only on light colored eyes. Year-long (daily wear and extended wear) opaque contacts are available in many different colors and shades. There are also several disposable colored lenses for dark eyes including Freshlook Colors.